How to select knowledge management systems: A framework to support managers regular paper

Marco Greco, Michele Grimaldi, Musadaq Hanandi

Research output: Contribution to journalArticle

18 Citations (Scopus)


The purpose of this paper is to provide a methodological framework which could support managers in the selection of Knowledge Management Systems. The framework is based on the Analytic Hierarchy Process approach. Several aspects should draw the attention of an organization's upper level of management seeking to implement a Knowledge Management System and many specific issues have to be considered. As such, the framework has been built by making use of an ad-hoc hierarchical structure, where each singular specificity is described and compared, second-order criteria are studied and analysed, and optional decisions are highlighted and evaluated. This methodological framework offers a good applicability to different business contexts, since its hierarchical arrangement suits most of the needs of numerous organizations. Consequently, it can be regarded as a holistic approach able to assist decision makers in their Knowledge Management System selection process. © 2013 Greco et al.; licensee InTech.
Original languageEnglish
Pages (from-to)1 - 11
Number of pages11
JournalInternational Journal of Engineering Business Management
Issue number1
Publication statusPublished - 2013
Externally publishedYes


All Science Journal Classification (ASJC) codes

  • Organizational Behavior and Human Resource Management
  • Management Science and Operations Research

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